Privacy policy

Casa Lusso Privacy Policy
Last Updated: December 29, 2025

Casa Lusso Pte. Ltd. ("Casa Lusso", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://casalusso.sg (the "Website").

1. Information We Collect

When you visit or interact with our Website, we may collect the following types of personal information:

1.1 Personal Information You Provide
• Name, billing address, shipping address
• Email address and phone number
• Order details and purchase history
• Records of correspondence when you contact us via email, phone, WhatsApp, or other messaging platforms

1.2 Payment Information
Billing address and payment card details are processed securely by our third party payment service providers. We do not store or have access to your full payment card details.

1.3 Automatically Collected Information
• IP address, browser type, device information
• Pages viewed, referring URLs, and interaction data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:
• Process and fulfill orders, including delivery and installation
• Communicate with you regarding orders, service inquiries, or support requests
• Provide customer service and after sales support
• Improve our Website, products, and services
• Send transactional or promotional communications (where permitted by law)
• Detect and prevent fraud or unauthorized activity

3. Sharing Your Information

We may share your personal information with trusted third parties only where necessary, including:
• Payment service providers
• Logistics and delivery partners
• Technology and analytics service providers

All third parties are required to handle your data securely and only for the purposes specified by us.

WE DO NOT SELL, RENT, OR TRADE YOUR PERSONAL DATA TO THIRD PARTIES.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze Website traffic, and improve functionality. You may adjust your browser settings to refuse cookies; however, some features of the Website may not function properly.

5. Third Party Links

Our Website may contain links to third party websites. Once you leave our Website, we are not responsible for the privacy practices, content, or security of third party sites. We encourage you to review the privacy policies of those websites separately.

6. Data Security and Anti-Phishing Notice

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

Anti-Phishing Notice
Casa Lusso will never request your password, one time passcodes, or full payment card details via email, SMS, or messaging platforms. Please be cautious of suspicious messages or emails claiming to be from Casa Lusso. If you believe you have received a fraudulent communication, please contact us immediately.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:
• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where permitted by law
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below. We will respond to your request within 30 days, subject to identity verification and applicable legal requirements.

9. Cross-Border Data Transfers

Your personal information may be transferred to and processed outside Singapore where necessary. In such cases, we ensure that appropriate safeguards are in place in accordance with Singapore’s Personal Data Protection Act (PDPA).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Website constitutes acceptance of the revised policy.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

Casa Lusso Pte. Ltd.
Email: enquiries@casalusso.sg
WhatsApp: +65 9345 9841
Registered Office Address: 10 Paradise Island, Singapore 098475