Product & Customization
We offer a variety of styles, fabrics, wood finishes, and materials across our collections. If a specific piece doesn’t meet your preferences, feel free to reach out — we’ll do our best to provide alternative options or customization to suit your taste. Your satisfaction is always our priority.
We strongly recommend measuring your room, doorways, lifts, and staircases before placing an order to ensure the furniture can fit into your home. You can also refer to the detailed dimensions on each product page.
Shipping & Assembly
Yes, we offer door-to-door delivery.
You don’t have to worry about transportation — we’ll handle it for you. After placing your order, feel free to contact our customer service team anytime to check on the delivery status.
Most Casa Lusso furniture arrives fully assembled. Items such as sofas, sideboards, cabinets, and storage pieces are delivered as complete units — simply unbox and place them in your home, with no installation required.
For smaller pieces like coffee tables and side tables, only minimal assembly may be needed (usually just tightening a few screws). All required hardware and tools are included in the package for easy self-assembly.
As part of our service, we provide free delivery and free installation where applicable. If an item requires professional assembly, our team will take care of it at no additional cost.
Currently, we only ship within Singapore. However, we are actively exploring international shipping options — feel free to contact us if you are located outside Singapore and we’ll see how we can help.
All furniture is securely packaged using protective materials such as thick foam, corner guards, and reinforced cartons. For fragile or high-value items, we use wooden crates or custom packaging to ensure safe transit. Please note: if the original packaging is missing or damaged, a repacking fee of $50 per item may apply for returns.
If you experience any issues with your delivery, please contact our customer service team with your sales order number and a brief description of the situation. We’ll investigate with the courier and work towards a resolution as quickly as possible.
Order & Payment
We support a variety of secure payment methods, including major credit and debit cards, Apple Pay, Google Pay, as well as PayDollar options such as WeChat Pay and Alipay. All transactions are processed safely through our trusted payment platforms.
Once your payment is successful, your order is confirmed. You can also contact our customer service team for assistance.
Once your return is received and inspected, we’ll process the refund to your original payment method. Processing times may vary depending on your bank or payment provider.
Yes, we can provide an official invoice upon request. Please contact our customer service team after placing your order and share the necessary billing details.
Returns & Warranty
We accept return requests within 48 hours of placing your order. Once production begins, returns and cancellations are no longer accepted unless the item arrives damaged or defective. If you encounter any issues, please contact our customer service team.
Returned items must be unused and in original condition.
If original packaging is missing, a repacking fee of $50 per item may apply.
If your item arrives damaged or defective, please contact our customer service within 48 hours. We will arrange a free replacement or return as soon as possible. Please keep the original packaging and provide photos of the issue to help us process your request quickly.
Warranty periods vary by product. See individual product details for coverage.
